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Server of German hotel chain hacked: customer data ends up on the darknet

Florian Bodoky
3/10/2023
Translation: machine translated

The German hotel chain "Motel One" has been the victim of a cyber attack. Several terabytes of data were stolen, including customers' personal information. Parts of it have now surfaced on the darknet.

The Motel One hotel chain has been the victim of a hacker attack. Behind the attack is a group presumably from Russia called AlphV/BlackCat. The group was able to gain access to the network of the Munich-based company. They managed to steal around six terabytes of data.

"Motel One" operates a total of 90 hotels worldwide, including two in the Swiss cities of Basel and Zurich.

Customer data ended up on the darknet

A wide variety of data is affected: both internal emails and access data to the hotel group's platforms. Particularly precarious: a large proportion is customer data. Booking enquiries, but also address and credit card data fell into the hands of the group.

The hackers are threatening to publish even more data online.
The hackers are threatening to publish even more data online.
Source: Heise

After Motel One initially did not respond to the ransom demand, AlphV/BlackCat posted some of the data on the darknet to increase the pressure. In a letter, the perpetrators set a deadline of five days. After that, they want to publish "all 24,449 data records" online.

Guests should report proactively

Motel One confirms the incident on X and states that they have informed both the police and the data protection authorities. The customers affected have also already been contacted.
The Munich-based company is also asking former guests to contact them by email to find out whether their own data is among the loot.

Cover image: Shutterstock

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I've been tinkering with digital networks ever since I found out how to activate both telephone channels on the ISDN card for greater bandwidth. As for the analogue variety, I've been doing that since I learned to talk. Though Winterthur is my adoptive home city, my heart still bleeds red and blue. 

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