Order of products and offers

How are the displayed products sorted?

Our goal is to show customers the most relevant products when they search for products or of browse our product lists. To achieve this, we try to understand the intent of the search query as best as possible. We then display the most relevant products from our range based on their details (title, category, brand, features).

The results are sorted according to the following factors:

• Match accuracy for the intent of the search query
• Search and shopping behaviour
• Availability and estimated delivery time
• Popularity and recency
• Attractiveness and price

The relative weighting of the individual factors depends heavily on the product range and the search behaviour of customers, which constantly changes. Therefore, search results for the same query may differ slightly within a very short time.

How is the offer for a product selected?

There may be several offers for a product (marketplace offers and Digitec Galaxus’ own offers). An algorithm is used to determine which offer is displayed first and what the order of all other offers for the same product is.

Aiming at achieving the greatest benefit for customers, the algorithm takes into account the following parameters: price, availability and minimum order quantity.