Microsoft Surface Headphones 2 (ANC, 20 h, Cable)

Microsoft Surface Headphones 2

ANC, 20 h, Cable

Questions about Microsoft Surface Headphones 2

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saxon9

2 years ago

I own these headphones. First with Surface duo 2, now with Galaxy S22 Ultra. Unfortunately, it has problems with phone calls. The microphone only works partially. The person opposite cannot hear you. Is this a known problem? I don't want to buy the same one and have the same problem.

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Anonymous

2 years ago

It has a mute button on the headset, which is usually active when the other person cannot hear you. Unfortunately, this is not displayed on the PC or mobile phone, but is only visible when the headphones are removed.

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Schoelu

3 years ago

How do I get the microphone to work? It seems that despite the clear description on this page, "Headphone equipment. Microphone" and in the manual as a feature "Dictate in Microsoft Outlook, Word and other Office 365 apps" a microphone is described. However, I have not been able to get the microphone to work in Office or anywhere else.

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tv.gugs.tv

3 years ago

Good day The microphone should not be a problem. In most cases, you have to make a setting on the unit to determine which microphone should be used for the corresponding recording. For a Windows PC, you should get further under "Sound settings". Greetings Thom

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DerinD

3 years ago

Good day, I have been using the headphones for just under two days now and have read countless reviews of this and similar devices. I saw the construction site in front of my house as a reason to buy ANC headphones for the first time. I have to say, though, it's not the revolution I was hoping for, and I'm now wondering if it's my expectations or something else. Here's my question: There is a very slight noise in the background and most importantly, the ANC does not provide silence for me, rather background noise is just quieter and sounds brighter (ANC is undoubtedly on, and at the highest level). Is this normal? How much worse is the ANC of these headphones compared to more expensive ones, can more or less silence be achieved by this technology at all? Regards

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oliverscholz

4 years ago

Hello experts I am currently trying to connect my new MS Surface 2 to the TV via an inakustik Bluetooth Audio Transmitter. The pairing works fine. However, when I take the headphones off, it goes into pause mode, and that's where it stays. I have to pair again to continue listening. Is this a known problem?

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j.elkuch

4 years ago

Tapping with 2 fingers on the right shell should interrupt the pause even if the headphones are off. furthermore, the function can be turned off in the Surface headphones app (for pc) from microsoft if I'm not mistaken.

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Dezphere

4 years ago

Does anyone know if the "auto standby" can be deactivated on this model? Is there a variant in the new version to deactivate ANC without automatically amplifying the ambient noise?

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michafeniz1

4 years ago

Helpful answer

As I understand it, there are these levels: * ANC max ("maximum noise cancellation") (here still various intermediate levels) * ANC off (i.e. neither ANC nor ambient noise amplified - then the headphones simply muffle because they are closed. However, no announcement is made here) * Ambient noise weak ("passthrough sound") * Ambient sound amplified

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NelsonM

4 years ago

Does anyone here have the same problems as me? I am connected via Bluetooth, but it is recognised as the following device: "Headphones (Surface Headphones - Handsfree)" for audio output as well as input. I have installed the Surface Audio App. Is connected according to the app volume and noise cancellation is also updated when adjusting the headset. It is now also listed in the Bluetooth Device Manager as "LE Surface Headphones". But still no sound. Software is up to date - No change via USB connection. I get sound via 3.5mm jack, but that's hardly the point of using a cable... I had no problems with the Android smartphone. I also had no problems on the desktop PC with Windows 10 to which other headsets are connected. So far, the problem only exists with the Surface Pro 7 - great, isn't it?

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dailyrebel

4 years ago

Great I got it yesterday and I'm happy, but the headset says "16 hours left" after I've fully charged it. Is that normal? It should be 20 hours!

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Anonymous

4 years ago

The 20 hours are only reached when aptX is deactivated, with aptX activated it is approx. the 16 hours mentioned. To deactivate aptX, the "Surface Audio" app must be installed on the PC/smartphone, where the function can be deactivated under Settings -> Device Controls.

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